352-593-8205. 9904 Little Rd, New Port Richey, Fl 34654

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Shipping Policy

Shipping

Current shipping times: In-Stock Accessories & Components: 7-10 business days.

Email Confirmation. A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of E-cycle Adventures normal shipping process, E-cycle Adventures cannot provide ANY additional shipping information or documentation.

Shipping Costs and Lithium-Ion Batteries. We are pleased to offer completely free shipping on purchases of $100 or more to addresses in the 48 continental United States, Shipping to destinations outside the 48 continental United States is based on package weight and size. Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship e-bikes, or e-bike batteries, outside of the 48 continental United States.

Addresses to Which We Ship. We ship to addresses in the 48 continental U.S. states. 

Note: We DO NOT ship e-bikes. If you purchase an e-bike from us on-line, you must physically come into our store or arrange local delivery (FEE $30-$100) to pick up bike. The reason for this is that we signed contracts as bike dealers to assemble ALL bikes for purchase. No bike will be sold “in the box” to anyone. 

Shipping Carriers.  E-cycle Adventures ships using FedEx, UPS, and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $25 per order to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $25.

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